Effective Date: July 1, 2026
Welcome to aerioqhomeac.eu (the “Site”). These Terms and Conditions (the “Terms”) govern your access to and use of this Site and the purchase of any products made through it. This Site is operated by an authorized independent distribution partner and professional marketing affiliate (“Authorized Reseller”, “we”, “us”, or “our”) under contract for the brand AerioQ Portable AC, owned by Straight Commerce Inc., Regus 100 Church Street, 8th Floor, New York, NY 10007, USA.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
1.1 Business-to-Consumer (B2C) Model & Authorized Affiliate Reseller Disclaimer
- Authorized Distribution Channel: This Site operates strictly as an authorized independent retail reseller and digital distribution platform for the AerioQ Portable AC brand. We connect retail private consumers with the direct supply chain of the manufacturer.
- No Wholesale: We do not operate as a wholesaler. We sell exclusively to private end-consumers under a strict Business-to-Consumer (B2C) framework.
- Affiliation and Ads Transparency: In full compliance with global advertising guidelines (including Google Ads and Meta Ads transparency policies), users are explicitly informed that this Site acts as a professional marketing and distribution channel. All billing, fulfillment, and direct shipping logistics are integrated with our corporate partner, Straight Commerce Inc., and its localized international logistics hubs.
1.2 Orders, Order Modification Window, and Address Verification
- Order Acceptance: Receipt of an order confirmation does not constitute our final acceptance of your order. We reserve the right to limit quantities or reject any order for any valid reason.
- Modification Window: Because our automated processing systems route orders directly to fulfillment centers within 48 hours, any requests for address corrections or order cancellations must be submitted immediately. If we identify an incorrect or incomplete address, we will contact you via email. We will hold your order for up to 25 days awaiting a valid delivery address; if none is provided within this timeframe, the order will be cancelled.
- Restrictions: We are strictly unable to ship to PO Boxes or packing stations. A physical residential or commercial address is required.
1.3 Shipping, Delivery Timelines, and Transfer of Risk
- Estimated Delivery: Standard shipping across Europe (including Germany, Austria, and Switzerland) typically takes 5 to 14 working days following order processing. Under exceptional external circumstances or carrier delays beyond our control, delivery may take up to 30 days.
- Additional Costs: Advertised base product prices do not include localized shipping fees, customs duties, or specific import taxes. These calculated fees are displayed transparently at the final checkout step and are borne entirely by the customer.
- Transfer of Risk: The transfer of risks, benefits, and physical custody of the goods takes place the moment the merchandise is successfully loaded by the logistics carrier at the partner warehouse.
1.4 Reverse Logistics, Disclaimers, and Third-Party Hubs
- Return Authorization Required: Products cannot be sent back without prior confirmation from our customer support desk. All unsanctioned returns will be rejected.
- Logistics Hubs: Authorized returns must be organized and shipped directly to the designated international logistics partner facilities (such as 4PX or local fulfillment centers) provided exclusively by our support team.
- Return Costs: All reverse logistics arrangements, insurance, and shipping costs are the sole responsibility of the customer. Shipping fees paid during checkout are non-refundable.