Effective Date: July 1, 2026
📢 Independent Distributor Transparency Disclaimer
Please Be Advised: This Site (aerioqhomeac.eu) operates exclusively as an authorized independent distribution site and affiliate marketing platform for AerioQ Portable AC. All customer support requests, product returns, and refund evaluations are handled through the unified consumer care system of the manufacturer (Straight Commerce Inc.) and processed via their official international return facilities.
4.1 Strict 30-Day Return Window
- Return Period: You have exactly 30 days from the original receipt date of your delivery to request a return or product replacement.
- Strict Deadline: If the 30-day window has expired, any return request will be automatically denied. We assume no liability for missing parts, damages, or incorrect items reported after this 30-day timeframe has elapsed.
4.2 Return Eligibility and Hygiene Restraints
To be accepted for a full refund or direct replacement, returned products must meet these conditions:
- Unaltered Condition: The product must remain in its exact original condition, unmodified, unaltered, and completely clean.
- Original Packaging: The unit must be securely packed inside its original manufacturer packaging with all bundled accessories, manuals, and remote controls included.
- Hygiene Protection Seals: Because the AerioQ is a personal indoor air-treatment and climate control system, any units where the protective hygiene seals have been broken or opened will be permanently disqualified from return or refund processing due to strict international health and sanitation regulations.
4.3 Return Logistics, Fees, and Hub Verification
- Support Contact Required: To initiate a return, you must first contact the dedicated support team at help@spark-tek.co or kundenservice@ihealthpro.co (for German-language support) to receive your official Return Merchandise Authorization (RMA) and correct facility address.
- Authorized Hubs Only: Products returned to unverified addresses or sent back to our corporate offices will be rejected. All shipments must point to our designated international return facility (such as our 4PX tracking hubs or localized partner centers).
- Shipping Expenses & Tracking: You are entirely responsible for arranging and paying for all return shipping costs. Shipping fees paid during the original purchase are completely non-refundable. It is highly recommended to use a trackable shipping service, as a valid return tracking code must be provided to the support team to validate the return.
- Handling Fee Deduction: Please note that a standard processing and handling fee of €5 (or local currency equivalent) will be automatically deducted from your final refund balance for every returned order.
4.4 Refund Processing & Verification of Delivery
- Inspection Process: Upon physical receipt at our returns facility, the product will undergo a mandatory quality control inspection. Approved refunds are processed within 30 days from the date the return center checks in the unit.
- Currency and Rates: Refunds are issued exclusively back to the original payment method and in the original currency used during purchase. We are not responsible for any financial discrepancies resulting from everyday currency exchange rate variations.
- Carrier Disputes: If a package is officially marked as “Delivered” by the shipping company but you claim you did not receive it, a refund will not be issued. In these specific circumstances, it is your responsibility to contact the carrier directly to file a missing package claim. Refunds or re-shipments are only granted if the carrier officially re-classifies the shipment as “Undeliverable” while using a correct address.